Top Rated on Upwork • Customer Service • Live Chat & Ticket Support • Customer Support • Cloud & DevOps (in training)
For me, every customer interaction is a chance to build trust and create a positive experience. I’ve built my career thriving in global, remote teams where being proactive, solutions-focused, and dependable truly makes a difference. Known for delivering fast and empathetic support, I aim to leave a lasting impact that strengthens both customer relationships and the businesses I support.
I am a Top Rated Freelancer on Upwork, and I’ve had the privilege of supporting multiple companies remotely across different time zones, delivering high-quality services tailored to their needs. My expertise spans customer support, virtual assistance, customer service and administrative support, with proven ability to handle high-volume support tickets, live chat, and email correspondence. I focus on driving customer satisfaction, ensuring timely and accurate responses, maintaining clear documentation, and streamlining workflows. With every project, I bring professionalism, adaptability, and measurable results that help businesses operate more efficiently.
I am currently advancing my technical expertise through structured training in Cloud Computing and DevOps. I chose this path because it aligns with my background in customer support and service, giving me the ability not only to assist customers but also to understand, support, and troubleshoot the systems they rely on. This training will help me connect my people-focused skills with technical knowledge, enabling me to support businesses in both customer-facing and technical environments. My goal is to grow into a versatile professional who can bridge the gap between exceptional customer experiences and modern cloud-based solutions, supporting organizations as they scale and transform digitally.
Hi, my name is Covenant, and you’re welcome to my portfolio. I’m from Lagos, Nigeria, born on October 21, 1999, and I’ve been working remotely since 2022. My professional journey began as a freelancer on Upwork, where I started in virtual assistance, learning the tools, discipline, and adaptability needed to work effectively with clients across different time zones. Over time, my work evolved from virtual assistance into customer service, where I discovered the power of listening, problem-solving, and building trust. As my skills grew, I transitioned into customer support, honing my ability not only to resolve issues but also to anticipate needs, transforming challenges into opportunities for exceptional customer experiences. This natural progression led me into technical support and, eventually, into cloud support, where I now combine my people skills with technical expertise. I’m currently deepening my cloud computing knowledge through a 5-month course covering onboarding, SaaS tools, and cloud security. I am deeply passionate about helping people, especially customers, resolve issues in a way that’s fast, effective, and leaves them feeling valued. Whether it’s troubleshooting, streamlining workflows, or designing secure and user-friendly cloud solutions, I believe technology should work for people, not the other way around. Working remotely with clients from various industries and time zones has given me a global perspective, sharpened my adaptability, and taught me how to deliver consistent, high-quality support irrespective of my location. I am open to full-time opportunities and willing to travel when needed. Today, I merge my technical know-how, customer experience expertise, and cloud computing skills to deliver modern, secure, and scalable solutions crafted with care.
I bring structure and clarity to support operations by keeping detailed records, streamlining escalation processes, and ensuring teams always have reliable information. I take pride in turning customer challenges into opportunities that drive higher satisfaction, stronger loyalty, and measurable results. I have supported multiple companies both remotely and onsite, managing high-volume chats, emails, and tickets with accuracy, empathy, and professionalism. I consistently achieve first-contact resolution, raise CSAT scores, and ensure customers feel heard and valued. My Top Rated badge on Upwork reflects the trust businesses place in me to deliver consistently excellent outcomes. I thrive in remote, global environments, working seamlessly across different time zones with cross-functional teams. I adapt quickly to new tools and workflows, communicate clearly, and maintain a proactive, solutions-focused approach. Hiring me means adding a professional who combines customer-first service, operational efficiency, and collaborative teamwork to help your business deliver exceptional customer experiences at scale.
Currently in training (5‑month cloud course). Hands‑on with fundamentals; collaborating closely with DevOps.
ACTO Technologies — Remote (Canada) • April 2025 – Present
Mount Hood Railroad — Remote (USA) • Oct 2024 – Jan 2025
Antal International — Remote • Aug 2023 – Oct 2024
GoldenEdge Softech — Remote • Jan 2023 – May 2023
Covenant Collections — Onsite • Feb 2020 – Dec 2022
Mike Umonnan & Co — Onsite • Jan 2017 – Feb 2019
Mount Hood Railroad
Live chat & email support for booking platform; ~80% FCR, ~15% less wait time.
View detailsAntal International
CRM‑driven targeting that lifted conversion ~20% in outreach campaigns.
View detailsGoldenEdge Softech
Tier‑2 escalation playbook that reduced backlog resolution ~25%.
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